21 Ways to Keep Customers Drooling

23 posts
  • Retention

    This is a list of slides to keep people using Notable on a regular basis.

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  • 21. Better Feedback Post Actions

    Below I've highlighted how we can create stronger calls to action for viewers of a feedback post.

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    10 comments on the overall post.
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      <p>Here is a sketch of the default view of the comment box.</p>Bryan Zmijewski

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      <p><strong>Add Comments</strong>- We can use the same form box- it just needs to be in a tab structure.</p>Bryan Zmijewski

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      <p><strong>Add Notes</strong>- Create a simple explanation to help users understand putting notes on an annotation.</p>Bryan Zmijewski

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      <p><strong>Add Post</strong>- with our widget functionality gone in the comments, it gives us a chance to customize the view to make more sense in the comment stream. It's an important feature!</p>Bryan Zmijewski

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      <p><strong>Add Image</strong>- Instead of making it an action at the bottom of a comment...let's make it the purpose of the comment. Also, instead of displaying the image as a thumbnail, give it a bit more size!</p>Bryan Zmijewski

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      <p><strong>Riff</strong>- take a post and create a new thread. Ignore the spelling in the sketches :)</p>Bryan Zmijewski

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      <p>I really like this one. We've designed something very similar in the Gravity.com project to help keep conversations flowing in a forum-like atmosphere. The visual placement and structure of those tabs should help spark some activity.</p>Jeremy Britton

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      <p>I received a lot of complaints from customers over the weeks trying to figure out why this is here, how it works, etc. This revamp would be key!</p>Dmitry Dragilev

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      <p>Some customer comments as a vote for this one:</p> <p><em>I share a set and or shot with another user and they cant add notes but only view it.</em> </p> <p><em>hey, its going well. again I find it a good tool. couple of things still - the power is in putting a comment on the image itself, but this is limited to one user, no way to get comments from other users</em></p> <p><em>So I think you understood my "a. - No way to edit comments" correctly. There were a couple times we ended up with spelling mistakes in there. I do see your point though and can live without the ability to edit the comments.</em></p> <p><em>As far as b. goes I don't think I was clear enough. What I meant was let's say Steve adds a screenshot of some a website that we are collaborating on. We are adding notes to the screen, but only the notes Steve makes show up in that right-hand column next to the post's screenshot and the exported PDF. I'm not sure what the best solution (if there even is one) would be, but it would be great to collaborate and have everyone's notes show up at least in the PDF.</em></p> <p><em>Hey guys, I've just started using Notable - seems really cool from what I've seen so far. I've added a comment to one of the designs, and would like to retract it, however, I can't find the way to do that. can you help?</em></p>Dmitry Dragilev

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      <p>Related comment to this functionality:</p> <p><em>When, I click on an image to view it in full size, the top bar appears for navigation. This is the stage where I cannot leave annotations. I have to go back to the previous page and click on leave annotations when the screen takes me back to the same full size view. This unnecessary step could be avoided if the leave annotation function was available from the top bar.</em></p>Dmitry Dragilev

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      Post actions for returning users needs to be in their face. Right now it's not clear what a user should be doing. I've included 5 sketches that highlight calls to action. Bryan Zmijewski, almost 8 years

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  • 20. Bulk Upload

    Capture tools are incredibly important for getting content into the system- without posts it's impossible to ask for feedback.

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      <p>Flick has a pretty good bulk uploader:</p>Bryan Zmijewski

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      We've got to continue to make it easy for people to upload from their current workflow. Bulk image upload will enable people to get more posts into the system. Bryan Zmijewski, almost 8 years

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  • 19. PDF Upload

    It will save users a ton of time if they can upload a pdf document with 20 wireframes.

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    2 comments on the overall post.
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      <p>How common a use case is this? I'd love to hear more about how you see this being used.</p>Jeremy Britton

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      Set's of wireframes and storyboards have been the cases I've found this useful. Many "IA" professionals creat decks of wireframes in PDF format.Bryan Zmijewski

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      Speed up the process by allowing me to upload a pdf with 20 pages- it will make the process of annotating so much easier! Bryan Zmijewski, almost 8 years

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  • 18. More Powerful Sets

    We need to make sets a powerful too for product managers and owners to push out a series of ideas quickly as a directive. Right now it's hard to get the ideas out as a solid group. I've put some time into trying to controlling the presentation, but I still find it lacks the impact I want to make.

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      Let me add to this set through a bulk organize tool. Right now it's time intensive to add posts to a set. This is a waste of time. Bryan Zmijewski, almost 8 years

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      I want to to comment on a set. How do we create value for a series of ideas? Bryan Zmijewski, almost 8 years

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      Let me see this as a sitemap flow. Let me see this as a slide presentation. Bryan Zmijewski, almost 8 years

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      Save as Powerpoint Deck Bryan Zmijewski, almost 8 years

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  • 17. Stats to Act On

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      Quick filters to get me to new content is critical for my continued use of the system. Don't make me work hard to figure out what I need to comment on. Bryan Zmijewski, almost 8 years

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  • 16. Collapsable Side Nav

    Let's make the side nav streamlined with collapsible groups. (capture tools, workspace collaborators, archives). This works on the home tab and the dashboard pages.

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      <p>Here is a quick sketch.</p>Bryan Zmijewski

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      We need to be able to allow users to collapse the right hand nav- keeping people focused on activity is important. Bryan Zmijewski, almost 8 years

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  • 15. You Page Stats

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    6 comments on the overall post.
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      <p>To close a security hole I disabled the embedding and rendering of Javascript in our comments.</p> <p>I added this feature to the Notable backlog.</p>Matt Kelly

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      <p>What? Blah. We need a system that recognizes that the widget is in our service (it should get rid of the chrome- Notable and sign-up button(. This is a pretty big hole as I've been using this feature a lot more to highlight ideas and concepts.</p>Bryan Zmijewski

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      <p>Shenanigans, you were exploiting a security vulnerability to create a desired feature in the app.</p> <p>If we think this feature has value then its support needs to be communicated to the user.</p>Matt Kelly

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      <p>Matt, aren't we doing something similar in the Forum now -- markup or an input for embedding a widget?</p>Jeremy Britton

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      <p>In the forum you can associate a forum post with a notable post by starting the forum post from the notable post page. We have not implemented anything that allows you to embed notable posts in comments.</p>Matt Kelly

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      <p>I've gotten two folks asking for this one this week. This is a great one to influence people to follow through on leaving comments.</p>Dmitry Dragilev

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      GIve me some stats and visuals that urges me to take action on my posts. Flickr does a good job of this (see comment). Bryan Zmijewski, almost 8 years

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  • 14. History Link

    Let's make sure we get the history link (with number of posts associated with a URL) on the post page.

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      Show an archive link of my previous captures...this is key to Notable! History! Why have we lost this!!! Bryan Zmijewski, almost 8 years

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  • 13. Add Feedback Directly From Sets

    It's confusing for users that they cannot add feedback directly from the set. Below is a quick sketch.

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      <p>If we had a browsing mechanism, it would allow for drag and drop into the set.</p>Bryan Zmijewski

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      We need a way to add feedback posts from within the set. Bryan Zmijewski, almost 8 years

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  • 12. Profile Action Meter

    A simple meter will encourage desired activity. Sketch is below.

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    2 comments on the overall post.
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      <p>We can mimic the Linked In one...Jonathan also has a <a href="http://www.zurb.com/article/116/congratulations-heres-some-points">blog post on the topic</a>.</p>Bryan Zmijewski

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      <p>Can you link up the Engagement Chart to this post? I've only seen that sketched out on the whiteboard.</p>Jeremy Britton

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      Insert a profile meter to encourage users to follow-through on the engagement chart. This gets people to follow through on items we think are important in the system. Bryan Zmijewski, almost 8 years

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  • 11. Thumbnail Needs Action Items

    Each thumbnail image needs a call to action (see sketch). By putting the stats directly on the thumbnail, it encourages me to view the post.

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      <p>If I have a reason to click on the thumbnail, it will encourage me to click on it...which will then potentially create a secondary action.</p>Bryan Zmijewski

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      Let's make the data more actionable on a thumbnail. I've included a sketch with some ideas. Bryan Zmijewski, almost 8 years

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  • 10. Collapsable Annotate Header

    The header is cleaner than before, but it takes up a bunch of space. See sketch below.

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      <p>Creating a slim row of icons will save a ton of space for power users.</p>Bryan Zmijewski

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      We need a way to collapse the header in the annotate view- this will give more screen space for power users. Bryan Zmijewski, almost 8 years

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  • 9. Photoshop Plugin

    A Photoshop plugin would make it great for designers to get content into the system. Here is a flicker example: http://pixelnovel.com/flickrshop

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  • 8. Archiving Workspaces

    Once this list gets long, it makes it harder to keep things focused in the app controls- long lists of inactive workspaces just adds time to getting stuff done.

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      We need an archive button. Bryan Zmijewski, almost 8 years

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  • 7. Make Archives Useful

    Right now this page is difficult for people to make sense of...it doesn't create any value for the customer.

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      We've got to make archives useful! Bryan Zmijewski, almost 8 years

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  • 6. Better Feeds

    We have a great opportunity to streamline the feeds and make it easier to get into the action.

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      <p>Agreed. Took a quick stab at something like this yesterday:</p>Jeremy Britton

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      <p>Cool, I like the direction of that. Maybe the thumbnail grows in size on hover?</p>Bryan Zmijewski

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      <p>The stats is key to keeping our conversion healthy. A few folks already asked for a stats on the post. How many people viewed the post, how many commented on it, what do I have to do next, etc... </p>Dmitry Dragilev

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      Let's make the feeds tighter and more compact- people want the information! I think that for the platform to fly we'll need to front up the person and avatar first. Bryan Zmijewski, almost 8 years

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      Tell me more about this post...how many notes, views and comments...get me invested in taking action. I'd like some similar thinking on the thumbnails. Bryan Zmijewski, almost 8 years

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  • 5. Home Feed Actions

    Encourage users to take action. Help me see how to do something immediately. New posts, new comments, etc...

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    2 comments on the overall post.
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      <p>This one is key to get the follow through on feedback and improve our conversions.</p>Dmitry Dragilev

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      <p>Here are some great examples of confused customers:</p> <p><em>A colleague of mine has started a testing notable and has given me permission to make comments. However, I cannot find it anywhere when i log into his project page. All that shows up at the top is "looks like you haven't shared........" He has sent me the direct link to the testing notable, and I can make comments on it. However, I cannot get onto that testing notable site without him sending me the link (or looking through gmail chats to find it). Any assistance you can provide would be appreciated. Mike</em></p> <p><em>Thank you....I must admit from a User Experience perspective those Share, Delete action buttons bleed into the screen image far too much and are unconventionally positioned....just some friendly advice from someone involved with usability and online experiences. Really great site and concept though! Cheers Mark</em></p> <p><em>Sharing sets confusing - collaborator couldn't access pages that he'd been invited to because I hadn't shared the set?</em></p> <p><em>I don't see a way see a way to share or delete a given screenshot annotation. Am I missing something? These would be very valuable functions for me — thinking often changes as I look closely at UX and I frequently revise and change my mind about things as I go along. That said, I'm very impressed with notableapp so far! Thanks, Ian</em></p>Dmitry Dragilev

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      Front up actions and tasks that I need to do based on recent activity. Expose feed items based on actions I need to take. Bryan Zmijewski, almost 8 years

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  • 4. Faster Captures

    Users want instant capture- how do we do this?

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      Visually we could take another pass at this... Bryan Zmijewski, almost 8 years

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  • 3. Slide Presentation

    Make it easy for people to present a set of ideas.

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      Simple mechanism to view slides at full size. Could be another app. Bryan Zmijewski, almost 8 years

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  • 2. Powerpoint Export

    Let users export their ideas to Powerpoint.

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      Save as Powerpoint deck. Bryan Zmijewski, almost 8 years

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  • 1. Little Visual Touches

    We've got a great structured feel to our app, but it needs more little touches. We want users dying to come back to use the app. Great visual moments and icons are lacking.

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  • End Slide

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Created by Bryan Zmijewski

Here is a list of ideas to keep customers begging for more. There are three concepts that run through this feedback: 1. Make everything go faster- nobody WANTS to actually spend time giving feedback. 2. Help me 'get and give' good feedback. 3. Make it easy for users to work in the system.

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